This page was last updated on May 19th, 2025
At Isca Dental and Implant Centre we pride ourselves on providing high quality dental care to our patients and to use clinical time effectively. Due to the high demand for appointments, if patients cancel at short notice or fail to attend, we charge for the missed time. All Patient are required to give at least 48 hours’ notice of cancellation prior to the scheduled appointment. Cancellations should be made by contacting the practice on 01633 430155 or at enquiries@iscadental.co.uk
REMINDERS
Phone calls, E-mails and or Texts reminders are made to patients within ten minutes of an appointment being made and also 2/3 days before their appointment. Patients are requested to inform the practice of any changes to their contact details as soon as possible.
CANCELLATION OR DELAY OF AN APPOINTMENT BY THE PRACTICE
We will only cancel or delay a patient’s appointment in unavoidable circumstances. In such cases, we will take the following steps:
- The patient will be contacted as soon as the practice is aware of the need to cancel or delay the appointment. We will explain the reason for the cancellation or delay
- At the time of contact, the patient will be offered a new appointment at the earliest time available
- If the patient is unable to commit to a new appointment during that contact, we will ask them to get in touch at a later time, when we will offer them a priority appointment
CHARGES
There is a fee for both Denplan and Private dental appointments that are missed or cancelled with less than 48 hours’ notice. The fee is based on the length of the appointment and can be found in the private fees list. We understand that cancellations are sometimes unavoidable due to illness or emergencies and we will take account of all valid circumstances.
Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the Practice Manager, Ellie Chance.
